Terms of Service

Terms of Service

Last Updated: 27 September 2025

These terms and conditions govern all use of the highriverlabs.com website and all content, services, features, activities, and products available at or through the website, including mobile sites and applications (collectively, the “Services”). The Services are owned and operated by highriverlabs.com (“highriverlabs.com”, “us”, or “we”).

Please review these Terms of Service, which together with highriverlabs.com’s Privacy Policy and Copyright or Intellectual Property Infringement Notification Policy (collectively, this “Agreement”), form a legally binding agreement between you and highriverlabs.com that conditions your use of the Services. By using or accessing the Services, you agree to be bound by this Agreement. If you do not agree to all terms and conditions, you may not access or use the Services. The Services are available only to individuals who are at least 16 years old.

1. Content on the Services

1.1 In General

Any opinions expressed by contributors, authors, and moderators who post Content (defined below) to highriverlabs.com are the personal opinions of the authors, not of highriverlabs.com, whether or not the authors are employees or contractors. The Content is provided for informational and entertainment purposes only and is not an endorsement or representation by highriverlabs.com or any other party.

1.2 Ownership

The Content on the Services is intended for your personal, non-commercial use only. Commercial use of any Content or the Services is strictly prohibited. The Services and all materials published and/or distributed on or through the Services (including, without limitation, articles, photographs, images, illustrations, audio clips, and video clips) (collectively, the “Content”) are protected by copyright under U.S. and international laws, and are owned or controlled by highriverlabs.com or the party credited as the provider of the Content. Except as set forth in Sections 1.3 and 5.4, you may not modify, publish, transmit, adapt, participate in the transfer or sale of, reproduce, create new works from, distribute, perform, display, or exploit any Content in whole or in part without the express written consent of highriverlabs.com or the copyright owner. You agree not to change or delete any proprietary notices that appear in the Content. You may not use any highriverlabs.com logo or proprietary graphic or trademark without our express written permission. You shall abide by all additional copyright notices, information, or restrictions contained in any Content accessed through the Services. Title, ownership rights, and intellectual property rights in the Content and Services (and any copies or portions) remain with highriverlabs.com and/or its Content providers or licensors. We reserve all rights not expressly granted.

1.3 Limited Licence

Subject to your strict compliance with this Agreement, highriverlabs.com grants you a limited, revocable, non-transferable, non-assignable, and non-exclusive licence to access, download (temporary storage only), display, view, use, play, and/or print the Content (excluding source and object code in raw form, other than as made available via a standard web browser) on a personal computer, mobile phone, or other Internet-enabled device, for your personal non-commercial use only. This licence (A) does not give you any ownership of, or any other intellectual property interest in, any Content; and (B) may be suspended or terminated at any time for any reason, at highriverlabs.com’s sole discretion, without notice or liability.

2. User-Generated Content

2.1 Prohibited Actions

You are solely responsible for your communications on and your use of the Services. You agree not to:
(A) post or transmit any libellous, defamatory, indecent, obscene, fraudulent, deceptive, abusive, or pornographic material;
(B) post or transmit any material that would violate any property rights of others;
(C) use the Services to threaten, harass, or otherwise violate the legal rights (including privacy and publicity) of others;
(D) upload or download files that contain software, marks, logos, data, images, Content, or other material protected by intellectual property laws or other applicable laws unless you have the necessary rights or consents;
(E) upload files that contain a virus or corrupted data;
(F) falsify the source or origin of software or other material contained in a file you upload;
(G) falsely purport to be an employee or agent of highriverlabs.com;
(H) act contrary to applicable law or regulation; or
(I) circumvent, disable, or interfere with security-related features of the Services or features that prevent or restrict use or copying of Content or enforce limitations on use of the Services or Content.

highriverlabs.com does not represent or endorse materials you post on your sites or products, does not routinely review such materials, and is under no obligation to do so.

2.2 Our Right to Manage User Submissions

Any materials and information you post, upload, or submit to the Services (including comments, forum messages, reviews, text, video, audio, photographs, code, and applications) (“User Submissions”) may be edited, removed, deleted, modified, published, transmitted, and displayed by highriverlabs.com in its sole discretion and without your permission, and you waive any rights (including moral rights) that might prevent such changes. We may remove, disable, or restrict access to any User Submissions at any time for any reason. We may treat User Submissions as Content stored at the direction of users; we do not control or edit all Content and have no obligation to remove inappropriate or unlawful Content. Under no circumstances will we be liable for removing, disabling, or restricting access to Content.

2.3 Licence to highriverlabs.com

You grant highriverlabs.com a perpetual, royalty-free, non-exclusive, irrevocable, worldwide, cost-free licence to use, copy, disclose, sublicense, reproduce, distribute, modify, adapt, publish, edit, translate, transmit, create derivative works of, broadcast, publicly perform, display, and otherwise exploit all or any portion of your User Submissions (and derivatives) for any purpose, in any media now known or later developed, and to sublicense such rights. You also grant us the right to use your name, persona, image, photograph, and likeness provided with any User Submission without obligation or remuneration. To the extent permitted by law, you waive any moral rights in your User Submissions.

2.4 Your Warranties

Each time you submit a User Submission, you represent and warrant that: (A) you own or have the rights to grant the licence above without our needing consent of any third party; (B) the submission is accurate; (C) it does not infringe any rights of any third party; (D) it will not violate this Agreement or cause injury; and (E) it complies with all applicable laws and regulations.

2.5 Responsibility of Users

You are entirely responsible for your User Submissions and any harm resulting from them. highriverlabs.com assumes no responsibility or liability for any User Submissions posted on the Services or any website linked to the Services and makes no warranty regarding their accuracy, legality, or compliance.

2.6 Non-Confidentiality

The Services are public. Your User Submissions and information about your identity that you provide (including name, image, employer, and location) may be publicly available. Do not post confidential information. We may reveal your identity and any information we know about you to law enforcement in connection with legal action or a legal request arising from any User Submission by you.

2.7 Unsolicited Email, Spamming & Spoofing

You may not use the Services to transmit unsolicited email. You may not use any highriverlabs.com domain as a return email address for communications transmitted from another location or service. You may not impersonate any person or entity when using the Services.

3. Links to Third-Party Websites

The Services may contain links to websites operated by third parties (“Third-Party Websites”). Access to Third-Party Websites is at your own risk. highriverlabs.com is not responsible for the accuracy, availability, or reliability of information, goods, data, opinions, advice, or statements on Third-Party Websites and does not endorse them. We are not responsible for any transmission from any link or if any links are not working. Third-Party Websites are not under our control and are not governed by this Agreement. You are responsible for viewing and abiding by any privacy statements and terms of use posted by Third-Party Websites.

4. Copyright or Intellectual Property Infringement Notification

If you believe in good faith that material or Content available on highriverlabs.com infringes a copyright or other intellectual property right that you own or control, please notify us in accordance with our Copyright or Intellectual Property Infringement Notification Policy by emailing [email protected] with details of the alleged infringement.

5. Additional Terms for highriverlabs.com Advanced Consulting

5.1 In General

We may offer enhanced Content and features through highriverlabs.com Advanced Consulting. By using or accessing any products, Content, features, Services, or events offered through Advanced Consulting, you agree to be bound by this Section 5 in addition to the rest of this Agreement.

5.2 Advanced Consulting Account

To access certain features you may need to create an account (the “Premium Account”). You agree to: (A) keep your credentials secure; (B) not share your password or allow third-party access; (C) be solely responsible for the security, legality, and integrity of messages and Content you receive, transmit, or store; (D) be responsible for all charges resulting from use of your account (including unauthorised use prior to notifying us and changing your password); (E) comply with this Agreement; and (F) comply with all applicable laws.

5.3 Fees; Payment Terms; Account Cancellation

Fees for Advanced Consulting are charged in advance in U.S. Dollars unless otherwise stated. We may change Fees with 30 days’ notice to your registered email. Fees exclude any telecommunications or equipment costs, which are your responsibility, and exclude applicable taxes. Upgrades or downgrades will be charged on your next billing cycle. Initial purchases are refundable for 30 days unless otherwise stated in a contract; after 30 days there are no refunds or credits for partial months or unused periods. We may deactivate access if you fail to pay. You must keep billing information current and authorise us to obtain updated card details as needed. You agree to pay all costs of collection on overdue balances. We may suspend or terminate access for non-payment.

5.4 Limited Licence to Advanced Consulting Users

Subject to this Agreement, highriverlabs.com grants a limited, revocable, non-transferable, non-assignable, non-exclusive licence to use Content made available through Advanced Consulting (“Advanced Consulting Content”) as follows:

  • Incorporate, on a non-systematic and non-routine basis, a small excerpt (e.g., a few lines, a paragraph, a specific graphic) within an internal report or presentation for your employer, with attribution to highriverlabs.com Advanced Consulting.

  • Briefly summarise Advanced Consulting Content in your own words for internal distribution in connection with a specific project, with attribution.

  • Distribute Advanced Consulting Content for which you have purchased reprint rights, in line with those rights.

  • If your Premium Account is under an enterprise licence, distribute in accordance with that licence.

Except as expressly provided, you may not post or distribute Advanced Consulting Content. This licence gives no ownership and may be suspended or terminated at our discretion without notice.

6. Operation of the Services

highriverlabs.com has sole discretion regarding operation of the Services. We may (A) make available to third parties information relating to the Services and their users, subject to the Privacy Policy; and (B) withdraw, suspend, or discontinue any functionality or feature. The Services may be inaccessible or inoperable from time to time due to equipment malfunctions, maintenance, or causes beyond our control.

7. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS. highriverlabs.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICES OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE SERVICES, INCLUDING THE ACCURACY OF ANY CONTENT. TO THE FULL EXTENT PERMISSIBLE BY LAW, highriverlabs.com DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THAT ACCESS TO OR USE OF THE SERVICES WILL BE SECURE, CONTINUOUS, UNINTERRUPTED, OR ERROR-FREE. WE DO NOT WARRANT AGAINST HUMAN OR MACHINE ERRORS, OMISSIONS, DELAYS, LOSSES (INCLUDING LOSS OF DATA), OR THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES OR HARMFUL CODE. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICES OR THESE TERMS, YOUR SOLE REMEDY IS TO DISCONTINUE USE AND, WHERE APPLICABLE, TERMINATE YOUR PREMIUM ACCOUNT.

8. Limitation of Liability

IN NO EVENT SHALL highriverlabs.com, ITS AFFILIATES, VENDORS, SUBCONTRACTORS, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE UNDER ANY THEORY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR DATA, OR COSTS OF REPLACEMENT GOODS, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE USE OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS SHALL BE LIMITED TO THE AMOUNT YOU PAID TO highriverlabs.com FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The Services are controlled and offered by highriverlabs.com from the United States of America. Those who access or use the Services from other jurisdictions do so voluntarily and are responsible for compliance with local law.

9. Indemnification

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS highriverlabs.com, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS FROM AND AGAINST ALL LOSSES, EXPENSES, DAMAGES, AND COSTS, INCLUDING REASONABLE ATTORNEYS’ FEES, RESULTING FROM YOUR VIOLATION OF THIS AGREEMENT OR ANY USER SUBMISSION POSTED OR SUBMITTED BY YOU (INCLUDING INFRINGEMENT OF THIRD-PARTY RIGHTS OR NEGLIGENT OR WRONGFUL CONDUCT).

10. Waiver and Release

YOU AGREE THAT highriverlabs.com, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS SHALL HAVE NO LIABILITY TO YOU IN CONNECTION WITH YOUR USE OF THE SERVICES. YOU SPECIFICALLY ACKNOWLEDGE THAT highriverlabs.com SHALL NOT BE LIABLE FOR ANY USER SUBMISSIONS OR FOR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY, AND THAT THE RISK OF HARM FROM THE FOREGOING RESTS ENTIRELY WITH YOU. YOU HEREBY RELEASE AND FOREVER WAIVE ANY AND ALL CLAIMS YOU MAY HAVE AGAINST highriverlabs.com ARISING FROM YOUR USE OF THE SERVICES.

11. Modifications / Termination

11.1 In General

Our employees are not authorised to vary the terms of this Agreement. This Agreement may be modified only (A) by our written consent in a document signed by an authorised officer of highriverlabs.com; or (B) as set forth in Section 11.2.

11.2 Periodic Revisions

We may modify this Agreement from time to time. Your continued access to or use of the Services after the effective date of modifications constitutes acceptance of the revised terms. Modifications are effective on the date published on the website. We may notify you of material revisions by (1) posting a notice on the website for thirty (30) days; and/or (2) emailing you if you have provided an email address. If you continue to access the Services after notice (or after thirty (30) days from posting if no email is provided), you are deemed to have accepted the modifications. It is your responsibility to review this page for updates. If you do not agree, discontinue use of the Services.

12. Arbitration Clause

12.1 Individual Arbitration as Sole Remedy

Any dispute, claim, or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by final and binding individual (not class, representative, nor collective) arbitration in San Diego, California, before one arbitrator. The proceedings will be in English and administered by the Office of Judicial Arbitration and Mediation Service (“JAMS”) pursuant to its applicable rules. Judgment on the award may be entered in any court having jurisdiction. This clause does not preclude parties from seeking provisional remedies in aid of arbitration.

If you are not a resident of the United States, disputes will likewise be determined by final and binding individual arbitration under the JAMS International Arbitration Rules in San Diego, California, in English. Judgment on the award may be entered in any court having jurisdiction.

12.2 Negotiation in Advance of Arbitration

The parties shall attempt in good faith to resolve disputes promptly by negotiation between authorised representatives. Formal written notice and a written response shall be exchanged, and the parties shall meet within 30 days. Unless otherwise agreed, negotiations end at the close of the first meeting. Prior to that meeting, neither side shall initiate arbitration or litigation except to pursue a provisional remedy or where the other party refuses to comply with these negotiation requirements.

12.3 Modification or Revocation

This agreement to arbitrate survives termination of your relationship with highriverlabs.com and may be revoked or modified only by a writing executed by both parties expressly stating such intent.

12.4 Claims Covered

The parties consent to arbitration of all claims or controversies between you and highriverlabs.com and its related parties arising out of or relating to your relationship with highriverlabs.com, including contract, tort, statutory, and other claims.

12.5 Notice of Claims and Limitations

Either party may initiate arbitration by serving written notice specifying the claims. Notice must be served within the applicable limitations period. After notice, the demanding party shall file a demand for arbitration with JAMS in San Diego, California.

12.6 Selection of Arbitrator

Within 30 days after commencement, highriverlabs.com shall select one person from the JAMS panel to act as arbitrator, who shall serve as a neutral, independent, and impartial arbitrator.

12.7 Confidentiality

The parties shall maintain the confidential nature of the arbitration proceeding and any award, except as necessary to prepare for or conduct the hearing, seek a preliminary remedy, challenge or enforce an award, or as otherwise required by law.

12.8 Dispositive Motions

The arbitrator may allow dispositive motions on an accelerated schedule with page limits, as appropriate. The pendency of such a motion ordinarily will not stay the arbitration or adjourn deadlines.

12.9 Document Requests

Document requests shall be limited to materials directly relevant to significant issues, restricted in time frame and scope, and shall avoid broad phrases such as “all documents directly or indirectly related to”.

12.10 E-Discovery

Electronic documents shall be produced from sources used in the ordinary course of business; backup media need not be searched absent compelling need. Production shall be in a searchable, usable format; metadata need not be produced except email header fields, absent compelling need. Custodian descriptions shall be narrowly tailored. Where costs are disproportionate, the arbitrator may deny requests or condition disclosure on advance payment by the requesting party.

12.11 Interrogatories and Requests to Admit

There shall be no interrogatories or requests to admit.

12.12 Depositions

Each side may take up to three (3) discovery depositions, not exceeding a total of fifteen (15) hours per side, to be completed within six (6) weeks.

12.13 Governing Law and Arbitrator Authority

Except as otherwise provided, this Agreement and the parties’ rights are governed by the laws of the State of California, excluding conflict-of-law rules. The arbitration is governed by the U.S. Federal Arbitration Act. The arbitrator shall apply applicable substantive law and has exclusive authority to resolve any dispute regarding interpretation, applicability, enforceability, or formation of this Agreement and issues of arbitrability. The arbitrator is not empowered to award punitive or exemplary damages except where permitted by statute.

12.14 Arbitration Decision

The arbitrator’s decision shall be final and binding and not subject to appeal. The arbitrator shall issue a written decision with essential findings and conclusions. Any award may be enforced by a court of competent jurisdiction. The award and proceedings shall be filed under seal where court filing is required.

12.15 Emergency Relief

Rules for emergency relief shall apply to the appointment of an emergency arbitrator to address requests for emergency injunctive and/or other equitable relief.

12.16 Waiver of Representative/Class Proceedings

BY USING THE SERVICES OR PROVIDING INFORMATION TO US, YOU AGREE TO BRING CLAIMS AGAINST highriverlabs.com ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

12.17 Waiver of Jury Trial / Exclusive Remedy

THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. BY AGREEING TO ARBITRATION, BOTH PARTIES WAIVE ANY RIGHT TO A JURY OR COURT TRIAL OF COVERED CLAIMS. IF A CLAIM PROCEEDS IN COURT FOR ANY REASON, BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL.

12.18 Fees and Costs

Each party shall advance its own costs and expenses and one-half of the arbitrator’s fees and costs. The arbitrator may award attorneys’ fees and costs to highriverlabs.com if it is the prevailing party. Any award or decision is confidential and may be made public only with the prior written consent of both parties.

12.19 Severability (Arbitration Clause)

If any portion of this Arbitration Clause is found invalid or unenforceable, the remaining portions remain in full force and effect.

12.20 Small Claims

Notwithstanding the foregoing, either party may bring a qualifying claim in small claims court.

13. Force Majeure

Neither party is liable for any default, delay, or failure in performance (other than payment obligations) caused by circumstances beyond its reasonable control, including fire, flood, acts of God, labour disputes, war or terrorism, pandemics, interruptions of transportation or communications, supply shortages, or failure of third parties to perform. Performance is suspended during the force majeure event. If it lasts more than three (3) months, these Terms may terminate automatically without liability unless the parties agree otherwise.

14. Severability

If any provision of this Agreement is deemed invalid, illegal, or unenforceable, that provision shall be deemed removed, and the remainder shall remain in full force and effect.

15. Notices

highriverlabs.com may deliver notice to you by email, a general or specific notice on the Services, a communication to your account, or by first-class U.S. mail to your address on record. You may give notice to highriverlabs.com at any time via email to [email protected].

16. Miscellaneous

We may terminate or suspend access to the Services immediately, without prior notice or liability, if you breach this Agreement or for any other reason. Failure to exercise any right shall not be a waiver. This Agreement is not assignable, transferable, or sublicensable by you without our prior written consent. No agency, partnership, joint venture, or employment is created by this Agreement, and you have no authority to bind highriverlabs.com. Section headings are for convenience only.

17. Complete Agreement

This Agreement, which incorporates highriverlabs.com’s Privacy Policy and Copyright or Intellectual Property Infringement Notification Policy, constitutes the entire agreement between you and us regarding the Services and supersedes all prior or contemporaneous agreements and communications on the subject, except any separate licence agreements for highriverlabs.com Advanced Consulting or Advanced Consulting Content to which you are a party. This Agreement shall not be modified except as set forth in Section 11.2.